How you can ensure your organisation has effective communications in place
To prepare and respond to a CBD-wide emergency in Sydney or North Sydney
All staff understand their roles and what action to take
What does this mean?
All staff have been communicated their responsibilities in an emergency and training has been provided on the specific procedures for responding to an emergency in the Sydney or North Sydney CBD.
What does this look like?
- Communication Programs are in place to educate and inform staff of procedures, roles, how to prepare
- Staff Handbooks or online tools are available that summarise key requirements
- Staff have access to emergency management tools at all times – either pocket-size cards or online sources
- Training and development programs are in place for critical staff with responsibilities in an emergency
- Testing and Exercises are underway
- CBD emergency management procedures are incorporated into the induction and orientation for new staff
- Change management program in place to educate on updates to the Sydney CBD Emergency Plan
- Staff surveys to assess knowledge of emergency concepts and awareness of actions to take
You can access the information you need, when you need it
What does this mean?
Your organisation must be able to receive accurate and timely communications from emergency services and other sources in the event of a CBD-wide emergency.
What does this look like?
- Ensure the crisis management team are registered on SydneyALERT
- Be proative in seeking information from a range of sources outlined in the Warnings & Communication section of this site
- Establish special ‘Hotline’ telephone numbers for staff
- Ensure your crisis management team have access to: wifi network; landline telephone; radio; free to air TV; internet; cable TV; email; satellite phones; building intercom or PA system; private crisis information hotlines; public enquiry information line 1800 Number – issued at time of event
You are able to make decisions and rapidly deliver communications to your people in real time
What does this mean?
Your organisation can communicate quickly to staff and key decision makers with directives and updates in the event of a CBD-wide emergency (taking into account loss of telecommunication scenarios)
What does this look like?
A crisis management plan has been written and a Crisis Management Team has been established:
- Roles and responsibilities of the crisis management team are agreed and documented
- The crisis management team are equipped to make decisions and have the support tools they need
- They have the specific knowledge required to manage an emergency affecting a significant area of the CBD with emphasis on loss of normal transport facilities within the City Centre
- The team are trained and tested in working together in responding to an emergency
Communication plans and channels are in place for the dissemination of directives and updates to staff and between members of the Crisis Management Team. Some examples are:
- Building PA system
- SMS / Mobile
- Intranet
- Social Media
- Business apps
- Floor wardens (with authority)
- Building Intercoms
- Company 1800 number – Emergency or Business Continuity answering service – preferably operated through a managed call centre out of the CBD
There is an agreed Crisis Command Centre or Area in each building which has:
- Access to all communications above
- Access to decision support tools
- Access to all emergency service Alerts and Sources of information
- Digital screens, TV, white boards, flip charts, pens etc
- No windows in room and located towards centre of building floor (in the event of a shelter-in-place scenario)
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